Returns are accepted within 30 days of delivery. To be eligible for a return, items must be unused, in their original condition, and in the same packaging and condition as when you received them. Final sale items, intimate apparel, cosmetics, skincare, and opened or used items are not eligible for return unless defective or harmed on arrival.
A valid order number, receipt, or proof of purchase is required to initiate a return.
Returned items must include all accessories, manuals, and original packaging where applicable. Items should be unused, unwashed, and unworn (for apparel) and unopened (for skincare, candles, teapots, soaps, and other consumables).
Refunds are issued to the original payment method or as store credit, at your option. Processing times begin once the return is received and inspected. Typical processing is 5–7 business days after receipt. Refunds of original shipping charges may be considered on a case-by-case basis per policy.
The customer is responsible for return shipping costs, except in cases of a faulty, damaged, or incorrect item upon arrival. If return is authorized due to a fault or error on our part, we will provide a prepaid return label or cover return shipping.
If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery with clear photos and a brief description of the issue. We will arrange a replacement, repair, or refund as appropriate.
Exchanges are not guaranteed; where available, we may offer a direct exchange, store credit, or a refund if the desired item is out of stock. Please contact support to discuss options.
The following items are not eligible for return unless defective, damaged on arrival, or as permitted by Washington state consumer protection laws:
Please do not send your purchase back to the manufacturer.
Once received and inspected, we will notify you of approval or rejection.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at afia.by.awe@gmail.com
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at afia.by.awe@gmail.com and send your item to our physical address.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
We protect customer data during the return process. You’ll receive updates by your preferred contact method (email or portal).
This policy is designed to comply with Washington state consumer protection standards. If any part of this policy is found to be inconsistent with applicable laws, we will adjust in good faith to maintain compliance.
Contact us at afia.by.awe@gmail.com for questions related to refunds and returns.
